At The Bad Billy, we are committed to providing high-quality products and excellent customer service. Please read our cancellation and refund policies carefully to understand your rights and responsibilities. 

Order Cancellation 

• Before Dispatch: If you wish to cancel your order, please contact us at support@thebadbilly.com within 24 hours of placing the order. Cancellations made within this time frame will be fully refunded. 
• After Dispatch: Once your order has been shipped, cancellations are no longer possible. However, you may still initiate a return or exchange as per our return policy. 

Refund Policy 

We strive to ensure you are completely satisfied with your purchase. If you are not, we offer refunds under the following conditions: 

1. Damaged or Defective Products: 

• If the product you received is damaged or has a manufacturing defect, please contact us within 48 hours of receiving the item with photos of the defect/damage. We will arrange for a return and offer a full refund or replacement at no extra cost. 

1. Product Misrepresentation: 

• If the product you received is significantly different from the description on our website, please notify us within 7 days of delivery. We will assess the issue and offer a suitable solution, including a refund or exchange. 

Non-Refundable Items 

• Custom-made or personalized items. 
• Items purchased during a sale or promotional period. 
• Items that show signs of wear and tear, damage, or misuse by the customer. 

Return Process 

• To initiate a return, please contact our customer service team at support@thebadbilly.com within 7 days of receiving the product. 
• The product must be unused, in its original packaging, and in the same condition as when you received it. 
• Once we receive and inspect the returned product, we will process your refund within 7-10 business days. 

Shipping Costs 

• Cancellation Before Shipping: Full refund, including shipping costs. 
• Returns: Customers are responsible for return shipping costs unless the product is damaged or defective. 

Refund Timeline 

• Refunds will be processed within 7-10 business days after the product has been received and inspected. The refund will be credited to your original payment method. 

For any further questions or assistance, please reach out to us at support@thebadbilly.com . We are here to help!