FAQ's
What materials are used to make your leather bags?
Our leather bags are crafted from 100% premium quality leather, sourced responsibly to ensure durability and style and sustainablity.
How should I care for my leather bag?
To maintain the quality of your leather bag, clean it with a dry cloth, avoid exposing it to excessive moisture, and use leather conditioners periodically.
Do your bags come with a warranty?
Yes, all our bags come with a [time period] warranty against manufacturing defects. Please refer to our Warranty Policy for more details.
How long will it take for my order to arrive?
Orders are typically processed within 2-3 business days. Shipping times vary based on location but usually range from 5-7 business days for domestic orders.
Do you offer international shipping?
Yes, we offer worldwide shipping. Delivery times may vary based on location. Additional shipping fees and customs duties may apply.
Can I track my order?
Absolutely! Once your order is shipped, you will receive a tracking number via email, allowing you to monitor the delivery status.
What is your return policy?
We accept returns within 30 days of delivery for unused items in their original packaging. Please visit our Returns Policy page for more details.
Can I exchange my bag if I don't like it?
Yes, we offer exchanges for items of equal value. Exchanges must be requested within 7-10 days of delivery. See our Exchange Policy for more details.
What payment methods do you accept?
We accept a variety of payment methods including credit cards, debit cards, PayPal, and bank transfers.
How do I know if the leather is genuine?
All our products are made from high-quality, genuine leather. You can also find a detailed description of the materials used on each product page.
Are your leather bags eco-friendly?
Yes, we are committed to sustainability. We use eco-conscious processes in our production and source leather responsibly.
Do you offer customizations on bags?
We currently don’t offer customizations, but we are always expanding our options. Stay tuned for future updates!
My leather bag has a defect. What should I do?
If your product arrives with a defect, please contact us immediately at support@thebadbilly.com with photos of the issue. We will help you with a replacement or repair.
What size bag should I choose?
Each product page includes detailed dimensions to help you choose the perfect size. If you need further assistance, feel free to reach out to our customer service team.
Can I cancel or modify my order after placing it?
You can cancel or modify your order within 24 hours of placing it. Contact us immediately if you need assistance with this.
Are your leather bags waterproof?
Leather is naturally water-resistant but not fully waterproof. We recommend avoiding prolonged exposure to water and treating your bag with water repellent sprays for extra protection.
How do I contact customer service?
You can reach our customer service team via email atsupport@thebadbilly.com. We're here to help!